Refund & Return Policy

1.Damage‑Only Return
Our commemorative coin‑style crafts are custom‑oriented collectible items. We do not support free returns for personal preference reasons.
Only products received with obvious physical damage can apply for return or compensation. You must provide clear photos of the damaged goods and outer packaging within 48 hours after receiving the parcel.

2.Refund Situation
‑ If the product is confirmed damaged upon arrival: you can choose partial compensation, full refund or resend goods.
‑ If the parcel is lost and confirmed by the logistics provider: we will process a full refund or reshipment for you.

3.Non‑refundable Circumstances
We cannot accept returns or refunds in the following cases:
① Buyer no longer wants the goods after placing the order;
② Goods are intact, but the buyer dislikes the color/texture;
③ Delay in logistics caused by customs, force majeure or local postal reasons.

4.Return Process
Before returning goods, you must contact customer service to obtain return authorization. Unauthorized returns will not be processed. Return freight shall be borne by the buyer unless the damage is caused by our side.

5.Refund Cycle
After receiving and verifying returned goods, the refund will be returned to your original payment account within 7‑14 working days. The actual arrival time depends on the payment‑provider processing cycle.

6.Contact
Please contact customer‑service email for after‑sales application.